FAQs FAQs Fri, 06 Mar 2026 09:29:40 +0000 Fri, 06 Mar 2026 09:29:40 +0000 Skyrama EN https://board-en.skyrama.com/forums/faqs.548/ Hello! The game has been unable to load for two days now. Tue, 03 Mar 2026 15:24:30 +0000 https://board-en.skyrama.com/threads/hello-the-game-has-been-unable-to-load-for-two-days-now.13989/ https://board-en.skyrama.com/threads/hello-the-game-has-been-unable-to-load-for-two-days-now.13989/ invalid@example.com (valeodesignvaleo) valeodesignvaleo 1 Valentine's Weeks 2026 FAQs Wed, 04 Feb 2026 22:56:25 +0000 https://board-en.skyrama.com/threads/valentines-weeks-2026-faqs.13969/ https://board-en.skyrama.com/threads/valentines-weeks-2026-faqs.13969/ invalid@example.com (Flight-Attendant) Flight-Attendant [​IMG]​
Greetings Airport Managers!

In this event, the following aircraft, buildings, decorations and backdrops can be purchased with the event currency [​IMG] (Chocolate box):

SUN-K1SS - XS-Plane
[​IMG]
Cost: 90...

Valentine's Weeks 2026 FAQs]]> FAQ Event Items Tue, 13 Jan 2026 12:44:50 +0000 https://board-en.skyrama.com/threads/faq-event-items.9896/ https://board-en.skyrama.com/threads/faq-event-items.9896/ invalid@example.com (~NightHawk~) ~NightHawk~ FAQ Event Items:

Halloween Event 2011:
Haunted House[​IMG]Size: 4 x 3Yield: 50 passengers per 00:10 hours
]]> 7 FAQ Event Planes Tue, 13 Jan 2026 12:20:43 +0000 https://board-en.skyrama.com/threads/faq-event-planes.9878/ https://board-en.skyrama.com/threads/faq-event-planes.9878/ invalid@example.com (~NightHawk~) ~NightHawk~ FAQ Event Planes:

Halloween Event 2011:
Pumpkin Jumbo[​IMG]Flight time: 1 Hour
Service time: 400 sec		Costs: 320 Passengers
Reward: 175 Aircoins, 17 XP
Pumpkin...

FAQ Event Planes
]]> 10 FAQ L-Planes Tue, 13 Jan 2026 12:06:26 +0000 https://board-en.skyrama.com/threads/faq-l-planes.9879/ https://board-en.skyrama.com/threads/faq-l-planes.9879/ invalid@example.com (~NightHawk~) ~NightHawk~

Airtrain 38

[​IMG]
​
Materials​
Materials
→
_________
Plane
components
↓​
]]> 6 FAQ - Support (Forum, find your own ID) Mon, 03 Feb 2025 15:21:32 +0000 https://board-en.skyrama.com/threads/faq-support-forum-find-your-own-id.13788/ https://board-en.skyrama.com/threads/faq-support-forum-find-your-own-id.13788/ invalid@example.com (Flight-Attendant) Flight-Attendant Support:

Unfortunately, it is very difficult to access support when logged in with our client.

However, this is necessary in order to be able to help you with your account-related issues, such as direct inquiries or bookings.

When you are "logged in", all the necessary data about your account is sent to support, such as the player ID and the email address stored in the account.
(If you are logged into the game via the client, you are not automatically logged in for...

FAQ - Support (Forum, find your own ID)]]> FAQ Bonus Codes Sat, 04 Jan 2025 13:25:22 +0000 https://board-en.skyrama.com/threads/faq-bonus-codes.13761/ https://board-en.skyrama.com/threads/faq-bonus-codes.13761/ invalid@example.com (Flight-Attendant) Flight-Attendant Dear Airport Managers,

At this point we would like to give you an overview of the bonus codes in the future so that you know which ones are currently in the game and what they contain.

Below there will be a list of the codes that are invalid.

CURRENTLY VALID
Bonus...

FAQ Bonus Codes
]]> FAQ Newsletter Wed, 19 Feb 2020 15:56:03 +0000 https://board-en.skyrama.com/threads/faq-newsletter.12204/ https://board-en.skyrama.com/threads/faq-newsletter.12204/ invalid@example.com (~NightHawk~) ~NightHawk~
For a user to receive a newsletter a few things are essential:
  • Under all circumstances the email provided at the registration needs to be confirmed and the user needs to accept to receive game information.
  • When you have confirmed your email address you will get a confirmation, so you know everything is correct
...

FAQ Newsletter]]> FAQ Avatar Sun, 09 Oct 2016 17:43:37 +0000 https://board-en.skyrama.com/threads/faq-avatar.10021/ https://board-en.skyrama.com/threads/faq-avatar.10021/ invalid@example.com (~NightHawk~) ~NightHawk~ FAQ Avatar:

An avatar is a possibility to personalize your forum profile.

To change your avatar, move your mouse on your name in the blue bar at the top of the screen.

You will see the following window:

View attachment 1591

Select the option "Avatar" in the left column.

You will see a window like this:

View attachment 1592

Now you can select an image stored on the hard disk and set it as new avatar.

It is recommended that you use an image that is at least...

FAQ Avatar]]> FAQ Aircash Sun, 09 Oct 2016 17:42:30 +0000 https://board-en.skyrama.com/threads/faq-aircash.10020/ https://board-en.skyrama.com/threads/faq-aircash.10020/ invalid@example.com (~NightHawk~) ~NightHawk~ FAQ Aircash:

  • 1. What is Aircash and where can I get it?
  • 2. Benefits through Aircash
  • 3. Buying Aircash
  • 4. Payment problems


1.) What is Aircash and where can I get it?

Aircash is the premium currency in Skyrama.

You will receive 2 Aircash at each level up. Furthermore, some quest rewards contain Aircash.

Otherwise you have to buy Aircash in the payment shop against real money.


2.) Benefits through...

FAQ Aircash]]> FAQ Screenshots Thu, 18 Aug 2016 07:49:34 +0000 https://board-en.skyrama.com/threads/faq-screenshots.9945/ https://board-en.skyrama.com/threads/faq-screenshots.9945/ invalid@example.com (~NightHawk~) ~NightHawk~
  • How can I make a screenshot?
  • How can I upload it to the forum?

1.) How can I make a screenshot?

  • Open the window you want to screen.
  • Press the "Print" key (usually at the top of the keyboard)
  • Open Paint and press Ctrl+V
  • Choose "Change Size" (Ctrl+W) and check that the maximum width is 640 pixels or rather the maximum height is 480 pixels.
  • Save the picture as...

FAQ Screenshots]]> FAQ Passengers Thu, 18 Aug 2016 07:47:22 +0000 https://board-en.skyrama.com/threads/faq-passengers.9944/ https://board-en.skyrama.com/threads/faq-passengers.9944/ invalid@example.com (~NightHawk~) ~NightHawk~
  • 1. How do I get passengers?
  • 2. Why do I need them?
  • 3. How do I see how much passengers I have?
  • 4. How long do they stay at my airport?


1. How do I get passengers?

There are 5 possibilities to get passengers.

FAQ Passengers]]> FAQ Decoration Thu, 18 Aug 2016 07:45:40 +0000 https://board-en.skyrama.com/threads/faq-decoration.9943/ https://board-en.skyrama.com/threads/faq-decoration.9943/ invalid@example.com (~NightHawk~) ~NightHawk~
NamePictureSize
Yield​
RadiusFrom LevelPriceInformation
Millions Event decoration
[​IMG]​
]]> 1 FAQ Collections Thu, 18 Aug 2016 07:43:02 +0000 https://board-en.skyrama.com/threads/faq-collections.9942/ https://board-en.skyrama.com/threads/faq-collections.9942/ invalid@example.com (~NightHawk~) ~NightHawk~
  • How do I receive souvenirs?
  • Which souvenirs are there and where can I get they from?
  • How can I benefit from them?


1.) How do I receive souvenirs?

You will receive souvenirs by landing your own planes or by servicing planes of your buddys. After you landed and moved them to a bay, you can collect a souvenir. During event times, some planes will...

FAQ Collections]]> FAQ Luxury Hotel Thu, 04 Aug 2016 21:04:54 +0000 https://board-en.skyrama.com/threads/faq-luxury-hotel.9925/ https://board-en.skyrama.com/threads/faq-luxury-hotel.9925/ invalid@example.com (~NightHawk~) ~NightHawk~
[​IMG]

Here is an overview of these Ramacopters:

[TABLE="class:...

FAQ Luxury Hotel]]> FAQ Storage Thu, 04 Aug 2016 21:03:52 +0000 https://board-en.skyrama.com/threads/faq-storage.9924/ https://board-en.skyrama.com/threads/faq-storage.9924/ invalid@example.com (~NightHawk~) ~NightHawk~
  • 1. What is the storage?
  • 2. Where can I find it? How do I navigate through the storage?
  • 3. Which building functions are there?
  • 4. How do I get items from storage to my airport?
  • 5. Can I sell items in my storage?


1.) What is the storage?

  • In your storage, you can store items you currently do...

FAQ Storage]]> FAQ Whitelisting email addresses from Bigpoint Wed, 27 Jul 2016 17:44:48 +0000 https://board-en.skyrama.com/threads/faq-whitelisting-email-addresses-from-bigpoint.675/ https://board-en.skyrama.com/threads/faq-whitelisting-email-addresses-from-bigpoint.675/ invalid@example.com (~NightHawk~) ~NightHawk~
in an attempt to reduce the issues we are currently facing with regards to emails from us at Bigpoint being blocked by your spam filter, we highly recommend that you add the following email addresses to the whitelist, contact list and address book of your email account:
  • news.bigpoint.com
  • email.bigpoint.com
  • news.skyrama.com
  • email.skyrama.com
By doing this, you should be able to eliminate the problem of emails sent by us being blocked by your...

FAQ Whitelisting email addresses from Bigpoint]]> FAQ Contacting Support Wed, 27 Jul 2016 17:43:44 +0000 https://board-en.skyrama.com/threads/faq-contacting-support.668/ https://board-en.skyrama.com/threads/faq-contacting-support.668/ invalid@example.com (~NightHawk~) ~NightHawk~
There may be issues with Skyrama which can not be solved by the forum team. When this happens, we will ask you to e-mail our Support team.

There a few things which will help the Support team to solve your problem as efficiently as possible:
  • How do I contact the support?
The most efficient way to reach Support is to click on the "support"-button in the bar at the bottom of the game screen when you are logged in.
Then, your name, ID and...​

FAQ Contacting Support]]> FAQ Super-Fuel-Refinery Wed, 27 Jul 2016 17:11:08 +0000 https://board-en.skyrama.com/threads/faq-super-fuel-refinery.686/ https://board-en.skyrama.com/threads/faq-super-fuel-refinery.686/ invalid@example.com (~NightHawk~) ~NightHawk~ The Super-Fuel-Refinery works like a normal passenger building but instead of producing passengers it produces 1 super-fuel every 24 hours.


​
  • The building generates 1 super-fuel every 24 hours​
  • The super-fuel must be collected manually, once it is collected the 24 hour counter starts again.​
  • No additional super-fuel will be added until the player has collected it.​
  • There will be no additional bonus...​

FAQ Super-Fuel-Refinery]]> FAQ Super Fuel Wed, 27 Jul 2016 17:02:39 +0000 https://board-en.skyrama.com/threads/faq-super-fuel.688/ https://board-en.skyrama.com/threads/faq-super-fuel.688/ invalid@example.com (~NightHawk~) ~NightHawk~ Are the long flights starting to get on your nerves? Well, it’s time to breathe a sigh of relief. The brand new super fuel of the future will have your planes jetting through the skies as fast as the wind.


What level must I reach before I can use the new super fuel?

You may use super fuel starting with level 3, and as soon as you reach level 3, you’ll receive 50 units completely free.


I am already past level three. Will I also get the 50 free...​
FAQ Super Fuel]]>