Announcements Maintenance work today

Discussion in 'Announcements' started by Flight-Attendant, Jan 18, 2023.

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  1. Flight-Attendant

    Flight-Attendant Board Administrator Team Skyrama

    Dear Airport Managers,

    as you have probably already noticed, Skyrama is currently unavailable.

    Maintenance work was scheduled for Wednesday, January 18th, 2023 at around 9:00 a.m. at short notice. These are expected to end around 11:00 CET, or earlier if necessary.

    The game will not be available during the maintenance work, we ask for your understanding, thank you.


    Your Skyrama team
     
  2. ~NightHawk~

    ~NightHawk~ Team Leader Team Skyrama

    Dear Airport Managers,

    due to the technical problems that came up after the maintenance today, the ongoing event will be extended to January 25th at 12:00 CET.
    The problems have already been forwarded and we hope for a quick solution.

    Kind regards,
    ~NightHawk~
     
  3. Flight-Attendant

    Flight-Attendant Board Administrator Team Skyrama

    Dear Airport Managers,

    unfortunately, there have been massive problems since the end of the maintenance work.
    As far as we know, the following problems arise:
    • Hanging loading bar
    • increased technical errors
    • no planes (event and shop planes) can be bought
    • L aircraft cannot be picked up from the assembly hall
    • recycled aircraft cannot be picked up - Fixed January 20th
    • Quests cannot be completed
    • Buddies have been lost
    • Contact with the server is lost

    We have forwarded this and hope to have the issues resolved soon.

    Your Skyrama team

    Edit: Changes added.
     
    Last edited: Jan 21, 2023
  4. ~NightHawk~

    ~NightHawk~ Team Leader Team Skyrama

    Dear Airport Managers,

    we would like to inform you that the Dev team is currently working on Skyrama, since it is not properly working since January 18th.

    After changing the game to PHP7 and moving it into the cloud in order to increase the game performance we saw a couple of problems.
    Some of them could be solved easy but others took more time to investigate.

    By the end of last week we figured out, that the root cause of the problems seemed to be the general memcache handling of the game.
    This is scheduled to be tackled this week.

    We apologize for the inconvenience and will inform you as soon as any changes are made.

    Your Skyrama Team
     
    topgun123, biry1226, sercool and 6 others like this.
  5. ~NightHawk~

    ~NightHawk~ Team Leader Team Skyrama

    Dear Airport Managers,

    another fix for on the memcache issue went live today afternoon around 4 pm. The work concerning the remaining problems will be continued tomorrow.

    Your Skyrama Team
     
  6. Flight-Attendant

    Flight-Attendant Board Administrator Team Skyrama

    Dear Airport Managers,

    another fix for on the memcache issue went live today, around 9:30 CET.
    We hope that the problems have now been completely resolved.


    Your Skyrama Team
     
  7. Flight-Attendant

    Flight-Attendant Board Administrator Team Skyrama

    Dear Airport Managers,

    if you continue to have problems in the game, please report it in the thread: Post-Maintenance Problems, thank you.

    Please do not post in other areas, otherwise we will not have an overview of the problems that still exist.


    Your Skyrama Team
     
  8. Flight-Attendant

    Flight-Attendant Board Administrator Team Skyrama

    Dear Airport Managers,

    please contact support from now on if there are still errors in the game.

    Please describe the error as precisely as possible!

    Such as.:

    • Which error exists / arises with the following action/s
    • Technical errors on own aircraft / please try to find out whether these only occur on certain types of aircraft
    • The assembly hall and recycling yard are still not working
    The more precisely you can describe the errors, the better, thank you very much.

    Unfortunately, nobody is there this weekend who can help, and the support team's hands are tied at the moment, because the devs want to take a look at such grumpy accounts themselves.


    Your Skyrama Team
     
    olandiano likes this.
  9. ~NightHawk~

    ~NightHawk~ Team Leader Team Skyrama

    Dear Airport Managers,

    the technicians tried to fix something this morning, but apparently it did not work as expected and produced new technical problems. We hope to get them fixed soon.

    At the moment neither we nor support can't do anything but waiting like you.

    Your Skyrama Team
     
    topgun123, babocka, biry1226 and 2 others like this.
  10. ~NightHawk~

    ~NightHawk~ Team Leader Team Skyrama

    Dear Airport Managers,

    another fix went live today afternoon and until now it seems that it solved the problems with the current technical failures when servicing a planes or just doing nothing and collecting passengers.

    We did already notice as well that the tuning parts in the engineering bay switched to zero. This affects all players, we have already forwarded this new problem. Please do not write any tickets to support concerning this issue, they can not help you with that. The technicians will need to have a look on that.

    Your Skyrama Team
     
    Mamóka42, topgun123, sercool and 2 others like this.
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