FAQ First Aid

This game is a flash game, so you need the flash player to play it.
Please check your flash player regularly on updates.
The actual version you find here: https://get.adobe.com/flashplayer/?loc=en

Furthermore it is necessary to allow cookies in your browser.

• Google Chrome: Click on the 3 grey stripes in the top right corner and select "Settings".
  In the new window, scroll down and click "Show advanced settings". Then select "Content Settings". Under "Cookies" select "Allow local data to be set" and click "Done".
  
  
• Internet Explorer: Click on the gearwheel in the top right corner and select "Internet options".
  In the new window, select the index tab "Privacy". Under "Settings" select "Advanced". Then, select "Accept cookies" and click "OK".
  
  
• Microsoft Edge: Click on the 3 points in the top right corner and select "Settings".
  Then, select "Advanced settings" and scroll down to "Cookies". Select the option "Don't block cookies" and exit the settings panel by clicking anywhere else on the page.
  
  
• Opera: Click on the gearwheel in the top right corner and select "Go to browser settings" (at the bottom of the screen).
  Scroll down to "Cookies" and select "Allow local data to be set".
  
  
• Mozilla Firefox: Click on the 3 dark stripes in the top right corner and select "Settings".
  Select the index tab "Privacy" and select "Remember History".

If you can't log in or have technical errors, it might help to clear your cookies and your cache.

• Google Chrome: Click on the 3 grey stripes in the top right corner, move your mouse to "History" and click "History" in the new window which opens at the left side.
  Click "Clear browsing data". Set checkmarks at "Cookies and other side and plugin data" and at "Cached images and files" and select the period of time you want to delete (the longer, the better). At least, click "Clear browsing data".
  
  
• Internet Explorer: Click on the gearwheel in the top right corner and select "Internet options".
  In the new window, stay at the actual index tab and select "Delete". A new window opens. Set checkmarks at "Temporary Internet files and website files" and at "Cookies and website data". Remove the checkmark at "Preserve Favourites website data". Then, click "Delete". At least, click "OK".
  
  
• Microsoft Edge: Click on the 3 points in the top right corner and select "History".
  Then, select "Clear all history". Set checkmarks at "Cookies and saved website data" and at "Cached data and files" and select "Clear"
  
  
• Opera: Click on the gearwheel in the top right corner and select "Go to browser settings" (at the bottom of the screen).
  Select the index tab "Privacy & security", then select "Clear browsing data". Set checkmarks at "Cookies and other side data" and at "Cached images and files" and select the period of time you want to delete (the longer, the better). At least click "Clear browsing data".
  
  
• Mozilla Firefox: Click on the 3 dark stripes in the top right corner and select "Settings".
  Select the index tab "Privacy" and select "Remember History". Click "Clear your recent history". In the new window set checkmarks at "Cookies" and at "Cache" and select the period of time you want to delete (the longer, the better). At least, click "Clear Now".

After this process, please restart your browser.