Support White screen

Hallo everybody
The game still doesn't work (one month)

From the support ... everything is silent ()

And soon there are the Christmas weeks with many interesting events
Kind regards

 

exacly , i sended an mensage to support asking whats going on , at the moment just silent



nighthawk727
ID 13245826

 

I usually use Opera... but it doesn't work

 

I'm using Chrome:
Version 79.0.3945.88 (Official Build) (64-bit)

Opera:
Version:73.0.3856.284

Update checker is disabled for both, otherwise the latest versions would be put in place.

 

Good evening, i am sorry for all the players who can not play anymore. There are many players they are playing for many years and a lot with high levels. There are many friends from me , and they have payed a lot off money in those years.!! They can not playing now for weeks!! and it is almost X-mas, the best days for playing. In a few days they have not play with the bonus codes, 1 its already finish, and the other one almost. The support not answer nothing ( the technicals) . And till now they don't do anything. The players are waiting and waiting, but nothing at all. They are working on it...but what they are doing? Is there somebody with the technical support who can answer in English instead of Chinese? Its time that there is somebody in the headoffice who change the people that are working over there. There is nothing happened till now. Help the players who can not play anymore, or in a short time nobody wants and can't play anymore on Skyrama. Change the technician, there are a lot problems with the game...and they are not able to fix it. This message is for the headoffice in Germany, not for the mods, because they are very helpfull, but there hands are tied.

 

If issue is with players running under Italian flag, not possible to change players to be located in some other country? At least a workaround if not a solution ...?

 

Good morning,
what is the current version of skyrama? (used by players who manage to play)
I have installed version 1.6.7 ..... is it correct?
I ask because my problems started after the maintenance on 22/11/2022

greetings to all

 

Hello topgun123,

yes, the version 1.6.7 is the latest Skyrama version. And as far as I know, this version was already rolled out a few months ago. The last maintenance period was not related to an update of the client.

Kind regards,
~NightHawk~

 

Hello ~NightHawk~
thanks for the reply

Kind regards
topgun123

 

so today its completing 2 MONTHS and 3 WEEKS since the white screen problem began , an i still cant enter , PLS HELP when this torture will ends ????????

 

Since there aren't that many accounts involved, I don't think they care that much. Surely it could otherwise have been solved by replacing the affected accounts with an account of the same level with the same stuff. Or at least that we heard something about how things were going. You don't fool me that after such a long time this couldn't have been resolved. Very disappointing this.

 

Good morning everyone,
I too was thinking these days of asking if it could be solved just like this:
- save all account data (level, PE, aircash, planes, etc)
- delete the account with the problem
- create/reload the account again by entering all the data (level, PE, aircash, planes, etc.) as before
I don't understand very little about computer science, but it also seemed like a good solution in my opinion

Kind regards

 

If one of the users who cannot access his/her account, wants me to try accessing account from Chrome / Flash Player please let me know.

 

hello????????????????????????, is there anyone of the support taking care of the problem ????????????????????????????????????? , near of 3 MONTHS and this bug still persists , really Skyrama ? you guys give up ?????????????????????? i will never play again ????? is really that ????????????????

 

12/23/2022
.....still nothing.....

 

12/24/2022
Good morning,
I hoped until the end that the BP technicians would do everything possible to find a solution, and I also hoped that the programmers would make an extra effort to let us play at Christmas.
Nothing!!!!!!

We are losing so many events (XP x2/x3/x4/x5/x6 ; bonus code; etc) and, personally, I don't even have the possibility to communicate with the players on my list.
Ugly !!!!!!!

When will an official statement arrive??

Kind regards

 

Hello, I think I found a solution, at least it works for me.

First, I play from the installed client.
When the page asks you about cookies, block them all and reload page, clear cache just in case too.

It works for me and it's the only way I can play, every time you start the game check the cookies in the privacy button at the bottom right.


Hope i can help someone with this, greetings to all

 

no, look... i always block cookies... it's not that, it still doesn't work

 

Hello alicante2,
thanks for your suggestion but.... this solution seems to work for black screen users... but not for white screen users
(strange skyrama stuff)

Kind regards

 

where`s the solution ???????????????????? the problem still persist , HELLO?????????????????????????????????????????????????????????????????????? CMOOONNNNNN