The case of the disappearing AirCash

I noticed over the last few months that every now and then 1 AC gets deducted from my total. Especially noticeable when my total is a nice round figure like 500.
I can't find anything to buy for 1 AC. Can I click on something by accident? But wouldn't a warning appear first? Can someone enlighten me?
I just have a sneaking suspicion that this is a scam

 

Hello brubo,

there is one thing to buy for 1AC quite easy by accident, when clicking too fast and/or too often.

An additional spin on The lucky luggage.
It happens very easy, when you're clicking too fast through your free spins. Suddenly you're free spins are gone and every additional click will give you an additional spin at the cost of 1 AC.

Hope this explains your "disappeared" AC

Best regards

 

Hello again brubo,

one of my mod-colleagues also checked your account for bocked AC.

He found, that you bought 100 goods (at the cost of 1AC) in your warehouse from time to time.

Not knowing if it was your intention to do so, but we would kindly recommend a more careful use of pc-mouse.
This surely will avoid an unintended loss of AC in the future.

Best regards

 

"An additional spin on The lucky luggage."
That is definitely not the case. I have not got lower than 30 Free Spins in months
As for buying "goods" - I buy superfuel every now and then but that is in lots of 400 (=15 AC). I would notice quick smart if I bought only 25 units of superfuel (= 1 AC) by mistake.
The problem I have does not happen when while I'm buying something - it happens while I'm landing planes.
So, I can not accept your explanations.

 

Hello brubo,

yes, you did not buy a additional spin in the lucky luggage. Yes, you did usually buy Superfuel for 15 AC.

But: the data prove that you definitely bought goods in the warehouse a lot of times.

If your warehouse is built up at your airport, I would strongly recommend to put it to the inventory and check if the issue still occurs.

If yes, I would like to ask you to write a ticket to the support, they have more technical possibilities to check your account.


Kind regards,
~NightHawk~

 

Bruno, unfortunately I lost some AC by buying goods(clicking too fast was the reason most of the time). The bad thing is in almost all places where AC are involved, game asks you if you really want to use AC. For goods they did not implement this, so you buy 100 with 1 AC as soon as you click on those buttons from warehouse; I would say this was the most annoying thing for this game, I never bought AC so loosing 2/3 AC for some damn 2/300 goods was really a deal breaker / made me not play this anymore.

 

Hello, all

obviously there are no further problems on this issue.

Closed thread