I cant play the game - Black screen

Discussion in 'Questions & Bug Reports' started by Robsonvd, Jun 30, 2022.

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  1. Robsonvd

    Robsonvd User

    Me and my friend are trying to get in the game, but, after make the loggin, it appears a black screen, and nothing more.

    Its my first time playing at this way, donwloading the game, maybe I did something wrong in this process

    But my friend was playing these days and today are suffering the same error.


    Can somebody help us?
     
  2. Flight-Attendant

    Flight-Attendant Board Administrator Team Skyrama

    Hello Robsonvd,

    if you open the Skyrama application, a window should pop up on the bottom. There, select "more options", then "reject all" and finally "save and quit" (or similar).

    After that, you can log in and the game should load as usual.


    Kind regards,
    Flight-Attendant
     
    Robsonvd likes this.
  3. icetea210

    icetea210 User

    I have the same problem and the window is not pop up.

    What can i do ?
     
  4. Flight-Attendant

    Flight-Attendant Board Administrator Team Skyrama

    Hello icetea210,

    if the client does not open at all, there is probably an error in the installation.
    Please uninstall it again and download it again to install. Please make sure to download the correct installation file for your device.


    Kind regards,
    Flight-Attendant
     
  5. icetea210

    icetea210 User

    I uninstall and reinstall the two client in 32 and 64 bit and when i open the application there is a black screen and i can't do nothing.
     
  6. ~NightHawk~

    ~NightHawk~ Team Leader Team Skyrama

    Hello icetea210,

    if the window with the cookie settings does not open automatically after starting the Skyrama application, you can trigger it manually by clicking the "Cookie Settings" button in the bottom right corner of the application home page (before logging in).

    Then, as already mentioned above, click "reject all" and "save and quit" (or similar). Afterwards, you should be able to login without having a black screen.

    Kind regards,
    ~NightHawk~
     

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