Announcements Login Issues (Problem solving)

Discussion in 'Announcements' started by -Controller-, Feb 25, 2026 at 11:40 PM.

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  1. -Controller-

    -Controller- Board Administrator Team Skyrama

    Dear Airport Managers,

    We are currently experiencing login issues in Skyrama.

    Our technical team has already been informed and is working on a solution.
    Please bear with us and thank you for your patience.

    Kind regards,
    .-Controller-.
     
    -Controller-, Feb 25, 2026 at 11:40 PM
    #1
    hocosla, mapelu and Norway like this.
  2. Flight-Attendant

    Flight-Attendant Team Leader Team Skyrama

    Dear Airport Managers,

    Thank you for your patience.

    We have identified the issue and would like to briefly explain the solution. The problem is not caused by the client itself, but occurs locally on your computer.

    Please follow the steps below (important: make sure the client is completely closed beforehand):

    Click on Start.

    Type %LocalAppData% into the search bar and open the displayed folder.

    Locate the folder named “Bigpoint GmbH” and either rename it (for example, to “Test”) or delete it.

    Restart the client and log in again.

    Thank you for your understanding and cooperation.
     
    Flight-Attendant, Feb 26, 2026 at 4:21 PM
    #2
    hocosla, ervano, Der-Air and 3 others like this.
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