FAQ - Support (Forum, find your own ID)

Discussion in 'FAQs' started by Flight-Attendant, Feb 3, 2025.

Dear forum reader,

if you’d like to actively participate on the forum by joining discussions or starting your own threads or topics, please log into the game first. If you do not have a game account, you will need to register for one. We look forward to your next visit! CLICK HERE
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  1. Flight-Attendant

    Flight-Attendant Team Leader Team Skyrama

    Support:

    Unfortunately, it is very difficult to access support when logged in with our client.

    However, this is necessary in order to be able to help you with your account-related issues, such as direct inquiries or bookings.

    When you are "logged in", all the necessary data about your account is sent to support, such as the player ID and the email address stored in the account.
    (If you are logged into the game via the client, you are not automatically logged in for support!)

    To avoid unnecessary support requests, please follow these steps:

    Please start any web browser and enter https://www.skyrama.com/ in the address bar and log in to the game as usual.

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    You can simply click away the window that now pops up.

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    Now you have the option to click on Support button in the bottom right corner.

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    The support contact form will then open as usual.

    Please select your request first.

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    As you can see, your email address is now stored.
    Please note that the request must contain at least 140 characters in order to be sent.

    Important:

    If you no longer have access to the displayed email address, please contact us with an intact email address so that you can be reached if you have any questions.

    In this case, please write to support immediately to let them know that you no longer have access to the email address stored in your account. Thank you.

    Forum:

    It is currently not possible to access the forum with the client in order to write there.

    Please do the same as described above, and then simply click on Forum button in the bottom right corner.

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    Find your own user ID:

    Unfortunately the player ID is no longer displayed in the client, but there are several ways to find it.
    • log in to a web browser as described, the ID will be displayed in the top left corner of the window frame behind your game name
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    • use the "New Buddy" option by entering your own game name here EN 8 Buddy zufügen.png
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    Click on "Search" and your ID will be displayed.

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