Discussion in 'Questions & Bug Reports' started by sandy0338, Feb 7, 2024.

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  1. sandy0338

    sandy0338 User

    Hello, some players no longer have access to the game, the message tells them
    inactive application
    This application is not accessible at the moment and the developer is informed of the problem. You will be able to log in when the application is reactivated

    it's still weird that I can connect as well as many other players

    can you please explain to me
  2. Flight-Attendant

    Flight-Attendant Board Administrator Team Skyrama

    Hello sandy0338,

    as support told me, you were able to log into your account and play.

    I can't tell you why other accounts can't log in, these players would then have to inform support themselves.

    Kind regards,
  3. sandy0338

    sandy0338 User

    Good evening
    players sent a message to support but got no response
    you tell me you don't know when the message says "that the developer is informed of the problem
    this is therefore a known bug of your services
  4. Flight-Attendant

    Flight-Attendant Board Administrator Team Skyrama

    Hello Sandy0338,

    this problem is not known, the player should perhaps check whether there are Windows updates and install them.

    Maybe something was changed on the PC which is now causing this problem.

    Support will definitely be in touch soon.

    Kind regards,
  5. BrideElena

    BrideElena User

    I had this problem too. Cache clearing helped.

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