Black screen, I'm not able to log in

Discussion in 'General Archive' started by ZsocaboyHUN, Dec 12, 2021.

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  1. ZsocaboyHUN

    ZsocaboyHUN User

    Good morning,
    If I want to log in, after I fill in the username and password, the screen shows only a black surface. Once I could get in the game yesterday after the 5-th trying, but not any more.
    Thank you for the answers in advance,
    Zsolt
     
    ZsocaboyHUN, Dec 12, 2021
    #1
  2. Flight-Attendant

    Flight-Attendant Board Administrator Team Skyrama

    Hello Zsolt,

    please reject all cookies in the Skyrama application before logging in to the game.

    This might help to solve the problem.


    Kind regards,
    Flight-Attendant
     
    Flight-Attendant, Dec 12, 2021
    #2
  3. bittymakk

    bittymakk User

    Hello!
    I have the same problem.
    Clearing the cache but doesn't work for me.
    Thanks!

    (Zsolt, Neked megjavult a dolog??)
     
    bittymakk, Dec 23, 2021
    #3
  4. Flight-Attendant

    Flight-Attendant Board Administrator Team Skyrama

    Hello bittymakk,

    if it doesn't help to reject all cookies before logging in, you can only contact support, unfortunately we cannot help in the forum.
    Only the support can check the accounts.


    Kind regards,
    Flight-Attendant
     
    Flight-Attendant, Dec 23, 2021
    #4
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