Announcements Login Issues (Problem solving)

Discussion in 'Announcements' started by -Controller-, Feb 25, 2026.

Dear forum reader,

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  1. -Controller-

    -Controller- Board Administrator Team Skyrama

    Dear Airport Managers,

    We are currently experiencing login issues in Skyrama.

    Our technical team has already been informed and is working on a solution.
    Please bear with us and thank you for your patience.

    Kind regards,
    .-Controller-.
     
    -Controller-, Feb 25, 2026
    #1
    hocosla, mapelu and Norway like this.
  2. Flight-Attendant

    Flight-Attendant Team Leader Team Skyrama

    Dear Airport Managers,

    Thank you for your patience.

    We have identified the issue and would like to briefly explain the solution. The problem is not caused by the client itself, but occurs locally on your computer.

    Please follow the steps below (important: make sure the client is completely closed beforehand):

    Click on Start.

    Type %LocalAppData% into the search bar and open the displayed folder.

    Locate the folder named “Bigpoint GmbH” and either rename it (for example, to “Test”) or delete it.

    Restart the client and log in again.

    There's a step-by-step guide in the German forum; it might help you.
    https://board-de.skyrama.com/threads/komme-nicht-ins-spiel.17289/#post-432960
    (This only works if you use our client.)


    Thank you for your understanding and cooperation.
     
    Last edited: Mar 2, 2026
    Flight-Attendant, Feb 26, 2026
    #2
    hocosla, ervano, Der-Air and 3 others like this.
  3. Flight-Attendant

    Flight-Attendant Team Leader Team Skyrama

    Dear Airport Managers,

    A layer is currently displayed in the game to help you resolve the white screen issue.

    Wheitskreen EN.png ​

    Cache Instruction

    Please follow the steps below (important: make sure the client is completely closed beforehand):

    Click on Start.

    Type %LocalAppData% into the search bar and open the displayed folder.

    Locate the folder named “Bigpoint GmbH” and either rename it (for example, to “Test”) or delete it.

    Restart the client and log in again.

    There's a step-by-step guide in the German forum; it might help you.
    https://board-de.skyrama.com/threads/komme-nicht-ins-spiel.17289/#post-432960

    Or use the Fix Script. Note: The client must be closed before execution!

    Please follow the instructions and also clear the cache in the client (Settings -> Clear Cache). Restart the client.

    Thank you for your understanding.

    Für deutsche Spieler:

    Bedauerlicherweise wird der jetzt eingespielte Layer nur in englischer Sprache mit Link in dieses Forum angezeigt.
    Hier der Link für Euch ins Deutsche Forum. Hier wurde der Text für Euch auch übersetzt.
     
    Flight-Attendant, Mar 12, 2026 at 10:22 AM
    #3
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